Store Policy

Customer Care

Customer Support Policy – ShopLunery

At ShopLunery, customer satisfaction is our top priority. We are committed to providing fast, reliable, and friendly support to all our customers worldwide.

Contact Channels

Customers can contact us through:

📧 Email:shoplunery@gmail.com
🌍 Available worldwide

Response Time

We respond within 24–48 business hours
During high demand periods, responses may take slightly longer

Our Commitment

We are committed to:

✔️ Providing clear and helpful communication
✔️ Resolving issues quickly and fairly
✔️ Supporting customers before, during, and after purchase

Order Support

We assist with:

Order tracking
Delivery updates
Product questions
Returns and refunds

Customer Responsibility

Customers should:

Provide accurate shipping information
Contact us with correct order details
Communicate respectfully with our support team

Privacy & Safety

Privacy & Security Policy – ShopLunery

Your privacy and security are extremely important to us. At ShopLunery, we are committed to protecting your personal information and ensuring a safe shopping experience.

Information We Collect

We may collect:

Name
Email address
Shipping and billing address
Payment details (processed securely)

Payment Security

All payments are processed through secure payment gateways
We do not store your credit card information

Data Protection

We use:

✔️ Secure servers
✔️ Encryption technologies
✔️ Trusted platforms

to protect your personal data

Use of Information

Your information is used to:

Process and deliver your orders
Provide customer support
Improve our services

We Do NOT Sell Your Data

We never sell, trade, or share your personal information with third parties.

Cookies

We may use cookies to:

Improve your browsing experience
Analyze website performance

Policy Updates

We may update this policy when necessary.
Changes will be posted on this page.

Payment Methods Policy – ShopLunery

At ShopLunery, we offer secure and convenient payment options to ensure a smooth and safe shopping experience for all our customers worldwide.

💳 Accepted Payment Methods

We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
PayPal
Other secure payment methods depending on your region

🔐 Secure Payments

All transactions are processed through trusted and encrypted payment gateways to ensure your personal and financial information is fully protected.

We do not store your credit card details at any time.

🌍 Currency

All prices are displayed in your local currency when available
Payments are processed in the selected currency at checkout

⚠️ Payment Verification

Some orders may require additional verification for security purposes
In such cases, our support team may contact you

❌ Failed Payments

If your payment fails:

Please check your card details
Ensure sufficient balance
Try another payment method

📩 Need Help?

If you experience any issues with payment, contact us:

📧 shoplunery@gmail.com
⏱️ Response time: 24–48 hours